- Effective communication and cordial relationship with customers are critical to a successful business.
- Human connections can inspire, educate and enable people to share the value they couldn't create independently.
- Practical, creative work requires attention. It must be impressive and elicit emotion.
- Algorithms can't beat humans - Human intelligence and compassion are more important than algorithms when evaluating and participating in conversations.
- Our clients are the reason for our growth.
- We provide insight and foresight from the extensive database that we manage every day.
- One Moderation clients' see the content quality, user experience and trust as key drivers of their growth.
Vision
- One Moderation vision is to be the most trusted partner for providing Business Process Outsourcing services to small- and medium-sized businesses (SMEs).
Mission
- We are committed to providing unparalleled services through the following:
- Continuous improvement in our team.
- Unique customer experience through a consultative approach.
- Our employees' success depends on our clients' development.
Values
- Teamwork - We are proud of the achievements of our client's teams.
- Initiative – Togetherness, to work as a team.
- Integrity – We uphold the highest standards in fairness and ethics when dealing with clients, employees and the communities we serve.
- Flexibility - We can adapt to the client's needs.
- Humility - We recognise our shortcomings and work to improve.